I love that HR Connection is very knowledgeable about their products. They are always willing to go above and beyond to ensure our needs are met. It's great that they can help with any questions or concerns that come up along the way. Sometimes it takes a little while to get a response from them but once you do they are quick to respond. There isn't much I dislike about HR Connection. If there is anything I would say it's that sometimes it can take a little bit longer than I'd like to receive a response back. But other than that everything has been good. We have used HR Connection for several years now and have had no issues. They have helped us set up our payroll system, create an email list of employees for mass emails, and created training videos for our new hires.