When I received the package there were no instructions or products to prepare my PS4 before applying the skin. Luckily I had my own cleaning supplies from other projects. When I was done I found that I was missing the stickers for the places shown in the product photo. I was also missing one of the stickers for one of the controllers. Heating the product also caused the product to rise a bit and start bubbling, which I wasn't expecting. Overall a pretty lousy experience with the product and there is no way to get missing parts or replace them.