I bought 2 of the 6 inch foam dog beds and when my dog was incontinent whilst on steroids he had an accident on the bed. Urine leaked through the "waterproof" lining of the memory foam bed. Considering it had been months since purchase, Revain couldn't help (30 day return policy). So I contacted The Dogs Balls and got great customer service first. The company rep asked for pictures and sent me 2 new beds - in Questions From on the listing beds they state that the bed comes with a 1 year guarantee. The beds arrived and the memory foam mattress failed to expand. The representative was confused. Then when the second did the same the rep was even more incredulous as this had never happened with her perfect product. She refused to honor the warranty and did not send me a replacement even though the replacement beds were delivered as faulty and photos were sent to her , to prove it, which I include in this review. I really thought what a great company when they sent two spare beds but when they said they couldn't help me anymore after the spare beds failed I no longer respect the company or the product. She declined the opportunity when I mentioned that they might have had a bad batch of bed foam in production like it was impossible.
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