The website is extremely user friendly to navigate through it with ease! I have had no issues at all so far using this service for my business needs!! Highly recommend. Nothing that i dislike about our site as of yet; everything seems very easy going/easy accessible from their end when dealing wtih getting updates done or changes made etc.. As stated above there are zero downsides currently but nothing either which makes me feel like we should be worried. We were needing an overall redesign after being bought out by another web development firm who wanted us doing some other work outside ecommerce related products (which was fine). VPI came highly recommended since they do many different types of services such as social media marketing ect. They helped greatly designeing up new pages and designs including adding more interactive elements which has been great thus helping increase sales!