We had a problem from the start but the product has been replaced and everything is fine. The customer service from this company is wonderful. They called me and replaced the first pair of earrings and then when the replacement arrived they called and emailed me and let me know if I have any problems I will message them directly and they will do whatever it takes to make me happy. . Well everything is fine and the replacement works fine and the new post screw works fine for my wife. She wears them every day. Thanks Ioka You are the best. Tommy Arnn 573-890-0708
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