The customer support is excellent! They are always willing to help you out no matter what time of day it may be or how busy they might get during certain times of year (especially around holidays). I have been using their services since 2013 - when we were running our website off-premise in EC2 instances managed by AWS's Elastic Beanstalk service. We moved everything into VMs hosted at exscale over 2 years ago now so that was great but also had some issues along the way which needed resolving as well. So far nothing major has come up again from them after all this time though. Just keep checking back every few months if there isn't anything new/improved coming down the pipe soon enough :) Hosting multiple websites across different domains within one account makes things easier too. Also being able to use 1 DNS instead of having separate records per domain helps.