The back is higher than expected and the cover is smooth and comfortable. It has this chemical smell when first opened that lasted about a week until I either got used to it or it went away. Lumpiness almost completely disappears. I've only had it a week, so I've still been able to smooth things over. The pockets are very comfortable, although I wish they were a little deeper. The pillow is also covered by a lifetime guarantee if you register your purchase on the site. That's what the card was about (see image). I did not expect this. Generally so far so good. I love it.
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