The shipping box is intact but the product box has been damaged. The contents of the product box have been damaged by heat. Wax beads melt and plastic bottles or accessories supplied are severely damaged when heated. The space that was in each plastic bottle spread throughout the heating pad and accessories included in the kit. The product (wax warmer) is not damaged, but the product does not work when connected to the mains. This product is defective and must be replaced by the supplier.
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