The shape of the pillow is not very fluffy but feels good on the pillowcase and provides the desired lumbar support. I ordered a 12 x 20 inch form. However, the process of my order was not very good. I ordered 4 molds but initially only received 2. The company offered to refund half of the order but that amount did not cover the cost of re-ordering the extra pillows I needed. It took several emails before they finally agreed to submit the forms. After not hearing anything about the delivery, I asked them to send me tracking information and an estimated date of arrival. I have been told that this information was not generated and they will let me know if this is the case. (That was 3 days after they finally agreed to send extra pillows.) Surprisingly, the molds got to my house the same day. Obviously they have a lot to do in the processing and communication of the company.
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