Defrosted well after 10 minutes in the dryer with tennis balls, no heat as recommended. about how to add extra filling to the sealed pillow that is inside the case. Also of note is a letter with a photo of the couple who are said to be making these pillows, as well as a "guarantee card" urging you to register with CloudComfortHome online. .com to ensure you receive the full one-year warranty. This domain/website no longer exists, so I suspect the marketing company that sold it through Revain bought the product to shut down business. I'm not thrilled with it as it's shorter at the back than I expected and isn't tight. But trying to return it to the return box seems like a lot of hassle. I expect to just pack it up the best I can and send it back as it really isn't what I expected. This is the type of product that is best decided when you can see/feel/try it in store before you buy it.
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