I was happy to buy this for my three cats. We took it straight out of the box, followed the instructions including the suction cups, soaked it in hot water and hung it up. A few minutes after our cat got on it, it came off on one side. I reset and tried again. And again. I removed it, adjusted the parts and washed the suction cups and window again. Moved the suction cup that kept falling off to the other side and tried again. Took 5 minutes with my cat. So I finally removed the broken suction cup and connected both wires to the same suction cup and guess what? It worked! I am shocked! And my cats love it! * Edit added: The only suction cup that supported the weight officially no longer works. I'm disappointed because my cats really enjoyed it. ☹
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