The support team is very responsive! They have helped me with several questions that I had regarding their service. Their rates are competitively priced for this type of platform (especially compared to other options). For my specific needs they were able to customize an account just right as well. There was nothing about using them in general from what I can recall - but it's been awhile since we used them so maybe something new has come out? Definitely worth trying if you need some help getting started. We've made great strides by having access to professional writers who understand our business. It also gives us quick responses when things go wrong during editing/production which saves time.
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