It's easy to use, it works well for our environment (multiple locations), you can customize almost everything from page layouts down through custom fields; we have no complaints about Saasi so far! The only downside is that sometimes things get stuck in "pending approval" status when they should be done immediately - but I'm not sure if this has always been like thisthat way or just recently? We were tracking all of internal communications using an outdated system which was very cumbersome & inefficient because there wasn't any place where people could simply go look up who had what meeting/task with them etc., now everyone knows exactly how many times each employee sees their manager per week as part of daily check-ins / huddles.