I appreciate how easy it is to use, all of my communications are stored so that way if there ever was any issues with this product they can be seen without having access again! The cost also makes me feel like its not worth using at first but when you see what benefits come from these features it definitely becomes more affordable as well as effective!! Nothing comes up against blackcloaks platform yet we still have some work left before everything gets implemented fully however once i do run into problems or anything goes wrong with our account then help will always get back quickly. We just started working together about 3 months ago now though because sometimes things go slow between us since we're both located across country lines haha. It honestly took only about 5 minutes per day (about 1 hour overall)to learn most functions which has helped reduce time spent by other employees who used traditional cyber security.