The price of their service was very competitive compared to other companies out there, they are extremely reliable in delivering high quality products; it's been years since I've dealt with another host that has not let me down! They don't provide any customer support when you're working through an issue or solving problems using some tutorials found online (I'm sure this will change soon).
Make use if them for cheap but make no mistake - these guys can deliver just as good product at half your cost. Hosting servers without having access over SSH would be helpful due too how easily hacked sites tend o get into trouble once exposed publicly/easily accessible via public IP address range etc..