
I have no idea why some people have problems. He reheated my food in less than 30 minutes. Of course I do NOT add frozen food. Now my routine is to warm up lunch and dinner. Put your lunch in a lunch box. Put dinner in a plastic container. Place both items in an insulated lunch box. There is clearly no ice. There are heat packs you can buy to put in your lunch box if you feel the need. I don't use them. I turn it on 20-30 minutes before eating and it's already hot. The only problem down the road may be washing the bin after lunch to pack dinner in. But I travel with extra water and paper towels.

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