This watch was part of a birthday present for my niece. It's beautiful, stylish and colorfast. The band really started falling apart after a few uses. I contacted JewelryWe Co. customer service. They were very accommodating, patient and quick to respond to my messages. They exceeded my expectations by simply replacing the strap or refunding my money. They send me a brand new replacement watch for my niece. She was over the moon that she could wear it again. They really cared about a happy customer and they did that to me. You all deserve 5 stars! Thank you JewelryWe for your great customer care.
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