I like that it's easy for my department of over 100 employees in multiple locations around Canada (and other countries) to use one central database across all departments. The product has been very stable since we started using it about 4 years ago - no issues at this time. We have not had any problems or complaints from our customers either! Nothing so far, but then again there are only 3 people who know how to work the program! If you're looking for an open source tool without too much customization needed, look into OCS. Easy access by users throughout our organization regardless if they were hired before or after implementation. Centralizing information makes life easier for everyone involved as well as keeping track of data integrity and accuracy.