I got these from your site recently and they worked right away. I downloaded the included app and fiddled with the RGB settings for an embarrassing amount of time. There's even a streaming app that connects to Twitch or Streamlabs, so you can set the headset to flash and change color based on activity like subscriptions, donations, and chats. The ear pads are very comfortable and durable. I wear glasses and they don't squeeze them uncomfortably like previous headsets I've had. Overall I am very happy with my purchase and can't wait to have the entire Quartz collection!