The ease of use, it's very intuitive to navigate through the system and create an intake file for my client, as well as submit documents online. It is great that you can upload scanned copies from your hard drive or email directly into the legal pad system. If there are any issues with uploading docs, I have had difficulty in getting them sorted out. There isn't much else i dislike about this software. Would recommend anyone looking for an easy way to manage their immigration cases! We were able to streamline our intake services so we could focus more time working on clients' applications.