Review on Crest Pro Health Sensitivity Toothpaste Protection by Andrew Smith

1) Nowhere in the product description does it say you shouldn't use it for more than 4 weeks. It is extremely disappointing that the cross did not point this out in advance. The only way to find out is AFTER you've bought it, and IF you happen to read the fine print too. If I had honestly been informed of this important fact IN ADVANCE, this would not have been a problem. 2) I did not experience the "ALL DAY PROTECTION" repeatedly promised in their ads and on the product itself. And yes, I even clean twice a day. To be fair, no other sensitivity toothpaste has achieved this; However, it was Crest's promise that made me buy it, even though it's significantly more expensive than some other toothpastes for sensitive teeth with the same active ingredient. So if like me you are sensitive to cold and buy this product, believe that it will give you protection all day long and you can brush your teeth in the morning and eat ice cream after dinner. You will probably be very (literally) disappointed. 3) Crest promotes a money-back guarantee on its Pro Health line to entice potential new customers to try their products. However, I followed the instructions exactly and submitted the request, only to receive a postcard a few weeks later (after the 30-day return period was over) stating that it was rejected due to an invalid UPC. I contacted Crest support and they told me that the UPC of the three packs sold here is not considered an appropriate UPC. However, nowhere in the Crest money-back guarantee is there any such information. In closing, although my family has used Crest products for decades, at this point I don't understand why I shouldn't tell my family about this bad experience and never buy any other Crest products again. However, if the "Crest Community Manager" that I saw here would like to contact me and arrange for approval and the money back guarantee to be sent, it will greatly improve my relationship with Crest and of course the entire Procter company. & gambling companies. I will be following the comments on this review in hopes that someone at Crest will get it right and provide the means to resolve this issue.