I like that it has helped our team in getting more insights about our customers/prospects, also we can use this tool for analytics purposes too i.e., finding out which leads are most likely to convert into sales or prospects etc. Nothing much as such but sometimes there might be some lag time while loading if you have slow internet connection. Would highly recommend!! As of now from my understanding, there isn't anything specific we dislike though there might be better tools available at cheaper prices. However, using this tool will help us in solving all our marketing problems related to customer analysis, prospecting and lead management. By using this tool, we've been able to achieve new goals with lower cost and resources than expected.