I like that it can be used by multiple people, but allows you to have full customization of your schedule as well! It's very user friendly with clear instructions about how everything works from creating an account or adding employees to assigning shifts/schedules etc. The interface could definitely use some work - there are many features available (i.e., vacation requests) so they're not always easy to find if someone isn't familiar yet. However, this does seem to improve over time after using the software longer. We've been able to easily track what days our staff has worked which was something we were struggling without any other system at all before installing Scheduled 24 Pro.