I love that it allows me to personalize my letters in such an easy way! The only thing is sometimes you have trouble finding something as simple like "the" when typing out your letter but other than this everything was great!! Great customer service too. Would definitely recommend if they are still around for new customers considering their pricing structure compared others available at time of writing (I used them). It would be nice though so more options could come up instead just having one price option per month which can get expensive fast depending how many people want personalized emails sent through each person's account etc.. For example maybe there should also include some sorta plan where someone signsup/pays monthly then gets multiple different plans including additional items not included by default? At least give us all choices from start-to finish rather forcing everyone into paying $20 every 4 months even those who don't need extra features we dont already pay enough money.