I like that you can upload documents from your computer instead of having someone print them out or faxing them over.
It's easy! You don't have to pay extra if it takes longer than expected so no complaints there either. Not sure what else but maybe my experience was different since this program isn't very user friendly when compared with other programs (e.g., Quickbooks). We are solving problems related to time keeping records as well as providing access to employees who aren't able to come into work due to COVID19 restrictions/quarantine orders.