The ease in which we can connect our EMR, labs/medication information is seamless! It's amazing how much easier it makes my job as being an EM physician provider!! I have never had issues or been able to get answers anywhere else but this program has answered all questions relating to medication reconciliation quickly AND efficiently. There are some glitches here & there (sometimes you need 2-3 tries) when connecting certain electronic platforms such as lab results; however nothing like what i've experienced elsewhere so far. If they continue down their current path then yes absolutely keep them around because its helped us streamline many processes within our department including Med Reconciliation among other things -.