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Jordan, Amman
1 Level
741 Review
32 Karma

Review on ZUCKEO by Jason Peterson

Revainrating 1 out of 5

A Very Disappointing Occurrence at the ZUCKEO Store

I am a foreigner living in another country and I am interested in purchasing lighting and tools for home improvement online. I had high expectations for ZUCKEO. On the other hand, my interactions with the business left me feeling unimpressed. Because the website was hard to navigate, and because there was a lack of clear descriptions and pictures, it was difficult to make educated purchasing decisions. In addition to this, there was not a large variety of products to choose from, and the prices were significantly higher than anticipated. The customer support was slow to respond, with long wait times on the phone and representatives who were unable to assist customers. Last but not least, the transport took significantly longer than was advertised, which left me feeling frustrated and let down. In general, I do not feel confident recommending ZUCKEO as a trustworthy online source for all of your house improvement requirements.

Pros
  • Website that is both user-friendly and informative.
Cons
  • There are instances when customer service is not responsive, and the return policy could use some flexibility.