I like that it has an easy to use interface for my clients who are not tech savy at all! It allows me access from home or work which helps when you have limited time available during your day job hours but need some help managing client projects remotely as well (which can be really important sometimes!). The only thing i dislike about this software so far would probably just come down to personal preference - maybe something else out there could do what they offer better? We've been using them since we started working together over 10 years ago now & everything works fine. They allow us remote support while providing our customers peace of mind knowing their data stays safe in one place no matter where anyone happens to live/work around here!!