The customer service I received from all their employees was great! They were extremely friendly, responsive & knowledgeable about our needs/issues during this pandemic time period with Covid19 outbreak. Nothing at particular moment but they are always working towards improving themselves to be better for us as customers (customer experience). We have been using them since 2016 so we already know what works best when it comes down hiring staff or housekeeping team members etc.. It would help if there is an online platform where you can access information such that helps manage expectations / concerns before starting work relationship which will make everyone's life easier! Highly recommend.