I like how easy it is to use for my customers as well since we are able solve our customer's problem with ease! The best thing about this service was that they make sure everything works perfectly when you sign up or first download their software which makes me feel comfortable using them over other services out there because i know what will happen if something goes wrong!! There isn't anything really bad at all but maybe more options could be added such things being cost effective etc? Not much actually just think its good enought though considering price point compared too others similar products available online now days.. solving problems regarding internet access by giving us locations where people live who have no connection issues (no data plan).