I like that it's easy for me to use, even if I'm not very tech savvy. I can't think of anything I dislike about this product. It's easy to set up and use. It's easy to keep track of all the threats we are facing. We're able to report our findings to law enforcement without having to go through different channels. Our organization is small so it doesn't take long before you get used to using it. We've saved a lot of time by being able to send threat intelligence directly to law enforcement. It is an easy way to upload large malware samples without the worry of getting your account suspended. The UI can be improved a bit but overall, it works great! We use it to submit malware samples that are uploaded by customers. There's no need for manual submissions anymore as we just provide our sandbox API credentials and let them do their thing. It allows us to keep track of all sample submissions across multiple customers in one dashboard.