This is the best web-based graphics software I have ever come across. It's incredibly easy to use, it's free and the design elements are endless. In fact I'm amazed at how powerful the software actually is - I never thought it could create such stunning images from scratch. As for the customer service - I would rate it at an 8.5/10. Not perfect, but definitely better than any other online service I've tried before. So, if you're looking for a web-based graphics software that lets you design everything from logos to brochures, banners, business cards, t-shirts, websites, flyers, etc. - this is it.