The features are very easy to use, even if you do not have any experience with backup software. It is simple to learn how to use and configure it. I have used other backup softwares in the past but they were too complicated or had too many options. This one fits my needs perfectly. As far as I know, there is nothing that I dislike about this product. There could be some minor things like the price could be lower, but overall, everything is good. It has made our backups much more secure. We can now easily restore our backups when needed without having to worry about losing important information. The ease to use, it's very intuitive which allows me to get up and running in minutes without any training or support from the team. I also like that you can create backups using 3rd party applications if needed (eg Dropbox). We have had no issues with xopero so far but we do not currently backup our email servers as there is an additional cost associated with this service. It does however allow us to store large amounts of files securely off site.