I have been using this software since its launch with great success! It's easy to use, has lots of features, and it works well in my business (and others). There isn't anything that I dislike about it at all. The support team are very helpful and friendly too. If you're looking for something simple but effective then this may be perfect for your needs. We've used many different tools over the years to help us automate our emails. This one stood out as being so powerful and intuitive - we were able to create multiple templates within minutes. Plus it was priced really reasonably too.