The software is great when it comes to process monitoring! I can see so many things that are happening in my day-to-day life which would have been very difficult or impossible without this product (like how much time i spend doing repetitive tasks).It's also really easy to use because there isn't anything too complicated here - but if you're looking at something more complex then definitely take your pick from other providers as they offer some pretty amazing products out their already like PowerBI & Tableau etc..
There aren’t any downsides unless we were able to do better job explaining what exactly our customers want/need? This could be improved upon by providing users who know nothing just enough information regarding its features such that after using them once understand everything perfectly well :) Have no idea where to start firstly since all aspects seem similar to eachother however now am having an easier.