We needed an offsite backup solution for our clients' servers/data in case of disaster (fire).
The support was excellent - they had great customer care reps who were always willing help us troubleshoot issues we encountered while implementing their services with little training required! I wish there could have been some more automation features available but that would require additional licensing fees which wasn't feasible as it pertains directly into cloud computing solutions offered by other companies like AWS & Azure so this may not apply here at all :/. If price points are important then probably don’t consider these types products unless if cost savings can offset any initial investment costs incurred upfront through implementation process. Data back-ups without having to worry about data loss due too hardware failure etc., easy access via mobile devices when away using remote desktop connection tools such as TeamViewer.