I had to go to the 'Professional' tab on Kimberly Clark's website and then to the 'Scott' tab to find the instructions. There is a ring on the air freshener cartridge that needs to be removed. This will compress the cartridge as you insert it into the dispenser and close the lid. If you don't remove this ring, it won't fit. I have a dispenser set up in my basement and it works great there. The scent is not too strong.
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