I like that they are constantly improving their product to ensure it's of high quality. The customer service team is also amazing - always quick with any questions or concerns! They're not perfect, but there's no other tool out there as good at what they do. There isn't anything to dislike about our implementation process so far. We've had some minor technical issues during setup (which was quickly addressed by support), however nothing major has come up since then. Our funnel management dashboard allows us to see all aspects of our pipeline in one place, which makes my job easier overall.