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Algeria, Algiers
1 Level
487 Review
0 Karma

Review on Enhance Your Business Communication with 8-Line Ultimate Pack: Auto Attendant, Voicemail, Cell & Remote Extensions, Call Recording & 1 Year Free Mission Machines Phone Service (6 Phone Bundle) by Sally Davis

Revainrating 1 out of 5

Sounds like a good system, terrible support.

In fact, this is the third system I've bought from a telecom company in many years and the first time I've been scolded by the support team. I was shocked by the experience. The system is blank and I assumed I followed standard Grandstream programming procedure and called telcodepot for assistance. I guess I was wrong. I was yelled at for this and told I was the only person who had ever bought it from Revain and assumed I hadn't called them for a facility. Nowhere in the sale or in the packaging was this mentioned. I assumed the phone would be set up for me with clear instructions and reasonable default settings. I am still impressed with the experience and will not be buying any more systems from this company in the future. I just hope that I can solve problems with the current system. You lost a customer.

Pros
  • FREE TONE OFFER includes 1 year free service on 2 lines. $48.45/month free offer or $581 savings all year round! Requires a fast internet connection (broadband - customer provided) from the server to the internet. Both lines are capped at 3,000 minutes per month in the US and Canada. The VoIP service is only available to end users and not to resellers. Not intended for resale to third parties. You must contact us to activate the service.
Cons
  • Something is wrong