The two straps ordered, one black and one brown, arrived quickly. This is exactly what I was looking for, they go well with both casual and business attire. The fact that I could adjust them in smaller increments as advertised was recognized. I soon noticed a problem. The buckles, both metallic gray bronze, had visible scratches and areas where the paint had worn off. I called SlideBelt directly from the phone number on their website. The support person I spoke to told me that the veneer that makes up the gunmetal buckle is prone to scratches. She then told me the silver buckle wouldn't do that and they would be more than happy to send two new buckles for free. They arrived yesterday five days after I called and they look great. And with this purchase I am a happy camper again. The problem for me with any company isn't that there may not be problems, but how they solve problems for their customers. Here's how it should be done.