I really enjoy having all of my calls go directly to voicemail instead of coming through my cell phone. It's also nice being able to use it with other people in our family and friends without needing to have them set up their own accounts. There aren't many things I dislike about this service but I think that it does take a little bit of time to learn how everything works. You'll eventually figure it out - it is straightforward once you do. The main benefit we've noticed is the ability to work remotely. Being able to work from home when needed has been very helpful since we started working from home full time. We've realized that we could potentially be spending an excessive amount of money on traditional landline services (we're paying for both our cell phones and traditional landlines). By using this solution, we no longer need to pay for two separate services.