This program was easy to use as we were able train our staff in this system very quickly with good training materials available online from them at no cost or required purchase! There are not many downsides but I would say one thing- sometimes when you open it up after an absence your computer will freeze so be patient if using multiple computers like myself!! We didn't have any issues once trained however there has been some time since then where certain tasks took too much work due to freezing problems which made us lose progress/efficiency etc - which isn’t ideal especially considering most people do multitask these days anyway which makes things more complicated than they need / should already be by now haha :). It's great being organized knowing what changes go into each change request document before going out live ensuring everything gets approved correctly prior sending off documents via email.