I like how easy it is to use, no matter what your skill level or technical knowledge is. The system will walk you through every step if needed. You can also customize everything from your own home office, so there's really nothing that I dislike about this software. If you're looking for an automated way to run your business without having to worry about all aspects of it, then mycroft assistant may be perfect for you. They have customer service available 24/7, which makes any issues we've had with them in the past go away quickly.