Parts are not labeled so you will need a tape measure to ensure you have the correct part for each step. One of the supplied grub screws was defective and could not be screwed into the rack. Sometimes faulty products do occur, so I contacted the company for a replacement. Answered, but a little longer than we'd like. The screws are metric, making them difficult to find, but I was able to find something very similar at Ace Hardware for less than $2. Lowe's Home Improvement didn't have it. At the same time, our cat loves wood and uses it every day to save our furniture. Some of the springs attached to the string toys came loose after a week of play, but that happens. For reference, my cat is 8 pounds and 8 months old.
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