I wrote a negative review at first but the company contacted me and they fixed the problem right away. One of the kites broke on the first flight (I bought 3 kites, one for each of my kids). I emailed the company and they quickly sent a replacement kite. I appreciate the prompt processing of my request and the prompt action. My kids enjoyed flying these kites. They're beautiful, easy to use (my 5 year old had no problems) and seem sturdy. I appreciate follow up emails from the company and timely responses to my questions.
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