The best thing about this product is its user friendly interface which makes it easy to use even if you have no technical background or expertise at all! I am able to monitor my assets in real time from anywhere using any device with internet access without having to go into office every day (which would be impossible due to work commitments).The only downside i can think off right now was when we made some changes to our asset portfolio one by mistake there were times where data didn't update immediately so had to wait until next morning before being aware of what happened during those hours - but since then they've improved their system accordingly.- Realtime monitoring/monitoring history / tracking / reporting etc.