We have worked many years with this provider. They are always reliable, fast to respond, and provide exceptional service. It's not often you find something like that! There was one time when our entire account went down for almost 4 hours (it could be longer) - no email or phone calls were received from them during those times. That really upset me because I know how important it is to keep customers happy and we as business owners rely heavily on their services. You may want to look at other providers who specialize in Managed Hosting if this isn't what your looking for specifically. Our website has been running smoothly since switching over to NBS and they've saved us money by keeping all aspects of IT under 1 roof so there haven't been any hidden costs. This allows us to focus more intently on growing our online presence without worrying about all facets of IT.