The ability to use BPM tools that don't have an abundance of bells & whistles is great! It's easy for our users not familiar with these types of tool sets to figure out how they work and it makes things more efficient.
There aren't enough templates available but those are being made available now so we're slowly moving along. I wish there were better training classes offered or online courses offered on using this type of software - some of my team members haven't had much experience at all. This helps us keep costs down while still producing what clients need.