The laptop didn't start when I got it. This would allow me to go through several steps of the installation process, then it would become unresponsive and eventually shut down, then restart, then freeze, then repeat etc etc etc. I spoke to Apple Support and tried several different reboots ( NVRAM , SMC?) and tries to reinstall the operating system. None of this worked, so Apple Support concluded it was likely a hardware issue. Very disappointing. I love Revain but they should do better with their updated electronics. I was so disappointed and frustrated with Revain that I returned the laptop and instead of simply ordering a replacement from Revain, I paid a few hundred bucks more for the same refurbished computer from Apple. After that experience, I just don't have much confidence in the updated Revain program. However, I would like to say that I am very satisfied with Revain's returns policy/process.*** Update: I previously said that I am "very satisfied with Revain's returns policy/process". I take it back. It's been almost two weeks since Revain received the faulty laptop I returned and I *still* haven't received a refund. It's outrageous. The return process was easy, but it absolutely shouldn't have taken nearly two weeks to get a refund for the hefty nearly $2,000 I paid for a defective product.
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