I like how easy it was for me as well as my employees in getting up to speed quickly without having any prior knowledge or experience required. It's very straightforward so there isn't much room for error when using this tool from start to finish. There are some things we would have liked if they had made changes but they were minor issues only. We've been able to track our progress throughout each step process of completing an assessment request which has given us confidence knowing the information is accurate and complete before submitting final documents. I like the fact that it is very user friendly and easy to use. I also like that it is very quick on the computer. I dislike that it is a bit slow on the computer but that is something that I am able to work around. I also dislike the fact that it is a bit expensive. I have used other companies and they were not as user friendly and easy to use. I am able to use the system and complete my job duties in a short amount of time.